An effective project manager is one who is able to deal with the problems and challenges that arise during the course of a project. Effective project managers are also able to prevent many problems from occurring in the first place. They clearly set the responsibility and accountability of each team member.This gives a clear idea to team members about what is expected from them.
A clear idea about expectations improves the performance of team members.
Many project managers, especially those working in the field of Information Technology, use the RACI(Responsibility, Accountability, Consulted and Informed) tool for delegating responsibility and accountability among team members.
- The R in RACI is responsibility of an individual team member with regard to the work to be performed in the project.
- A is for accountability of a team member with regard to outcomes of the project;
- C is for aspects of the project regarding which an individual team member should be consulted;
- I is for aspects of the project about which an individual team member needs to be informed about.
An effective project manager ensures that the key team members are available for the project throughout the course of the project. Such a project manager keeps a close watch on the resource availability of the project during the course of its implementation. Many times the scope of the project is changed midway due to changes in demand of the client. By scope it is meant the key deliverables of a project. The project manager should ascertain whether it is possible to deliver the changes in scope within the schedule and budget. If it is possible to do so the project manager should ensure that the changed scope is accomplished.
However, if it is not possible to deliver the changed scope then he or she should immediately inform this to the client and other stakeholders of the project.By being transparent in communication with the stakeholders of the project, an effective project manager can resolve a large number of problems and obstacles that come up during the course of a project. Continuous communication with team members keeps the morale of team members up. It also ensures that friction and conflicts between team members are minimized and if any such conflict arises the project manager is aware about it from an early stage.
Developments in Information and Communications Technology have made continuous collaboration, with team members located in different countries and team zones, possible. Project managers should use these technological developments to handle problem situations more effectively. Much of project management is after all, about dealing with challenges and obstacles.