Many CEOs think that Six Sigma can benefit only big businesses. This thinking is a fallacy. Six Sigma is as useful for small businesses as it is for big businesses. Six Sigma helps a small business to meet the needs of the customers in a better way. This in turn results in enhanced customer satisfaction. Enhanced levels of customer satisfaction result in higher market share for the business.
The Six Sigma approach relies on data and information and not on unscientific gut feeling approach. It therefore makes management in small businesses more systematic, effective and information-driven. Six Sigma implementation makes a small business more effective in areas like customer satisfaction, product & service quality, delivery time etc. When a business decides to implement Six Sigma it needs to establish an inner governance structure that will oversee the implementation of the program.
Key executives of the company should be included in this governance team. An external Master Black Belt expert can be hired to help the governance team in the Six Sigma initiative. Employees eligible for Six Sigma training should be identified and trained.
This training can be provided by external consulting companies. The certifications that these independent external consultancies give are known as independent third-party certification. Once the a critical number of employees have been trained in Six-Sigma, the Master Black Belt can lead them in projects of Six Sigma. The Six Sigma approach takes a project based approach for solving the problems of the business.
It is important to mention here that once the top management has decided to implement Six Sigma in the business, the CEO and other top executives should undergo Six Sigma Champion training. This training usually takes just one day. The key executives of the company are educated in the technical and practical aspects of Six Sigma. This training helps the top management to oversee the implementation of Six Sigma in a more effective way.
Effective implementation of Six Sigma requires a top-down commitment. This means that the CEO and top management needs to get committed to the program first; only then the commitment seeps through the rest of the organization.Small businesses should not hesitate in implementing Six Sigma programs. The investments that they make in Six Sigma will be returned in the form of multiple increases in customer satisfaction, revenues and profits.