Module 1- Service Management as a practice :Service packages & Processes, Functions and Roles ,The ITIL® Service Management Practices & The Service Lifecycle.
Module 2- Service Strategy : Scope & Processes.
Module 3- Service Design : Business Value & Key Principles.
Module 4- Services Transition : Scope & Processes.
Module 5- Service Operation : Goals and Objectives & Key principles.
Module 6- Continual Service Improvement :Business Value & Processes.
Module 7- Service Management Technology : Generic Requirements & Service Automation Strategy,Implementation& Monitoring and Control.
The IT Infrastructure Library® originated as a collection of books, each covering a specific practice within IT Service Management. ITIL® was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his PDCA cycle.
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